+63 38 4272 651 +63 928 8939 528 offfice@dreamcat.asia

Frequently Asked Questions

Tickets & Bookings

Who can book a ticket and who can not?

Can book a ticket:
– Any person of legal age.

Can NOT book a ticket:
– Minors
– People who are significantly restricted in the movement.

Where can i buy tickets?

Tickets can be bought directly at our office in Danao, Panglao. See contacts and location at the bottom of this page.

You can also buy tickets at one of our sales outlets. An extra page with a complete list is coming soon.

Can I rent the boat for a fixed price?

Yes, it is possible to rent the whole boat. For example, for corporate events, weddings, etc.
Please contact us in advance.

How to book online & payment methods?

Booking tickets online through our homepage is comfortable and easy. The booking process is self-explanatory.

As payment method PayPal, credit card and bank transfer are accepted.

Which documents do I have to show at check-in?

On the tour day you need a valid ID and your tour ticket.
After checking our TransferCat Boat will take you from the beach to the DreamCat.

Will i get my ticket refunded if a tour has to be canceled?

a) If a tour has to be canceled due to bad weather conditions or rough seas, there is no right to a refund, as costs have already been incurred.

b) If a tour is canceled due to damage or urgent maintenance on the boat, the customer is entitled to a 100% refund.

What if i cancel my booked tour?

a) For every cancellation after the final confirmation, the customer is always obliged to pay Php 1400 administrative costs.

b) In case of cancellation 31 days before the date of the tour – Customer is obliged to pay 10% of the total amount.

c) In case of cancellation 30 to 15 days before the date of the tour – Customer is obliged to pay 25% of the total amount.

d) In case of cancellation 14 to 8 days before the date of the tour – Customer is obliged to pay 50% of the total amount.

e) In case of cancellation 7 to 2 days before the date of the tour – Customer is obliged to pay 75% of the total amount.

f) In case of cancellation within 48 hours before the date of the tour – Customer is obliged to pay 100% of the total amount.

Please note: Cancellations can only be made in writing and must be confirmed by DreamCat Marine Adventures Inc.

Prohibitions & Restrictions

Disclaimer snorkeling and swimming:

– Leaving the ship on a tour is at your own risk !!
– The maximum distance of 50 meters to the ship must not be exceeded.
– Non-swimmers, alcoholized guests, and children under the age of 12 are not allowed to leave the ship.
– The bringing of mice, corals, etc. is expressly prohibited and will be prosecuted in case of a violation.

What is not allowed to bring on board?

For general security are prohibited in the ship:

– Any kind of drugs
– Any kind of weapons
– Explosive devices & flammable substances
– Dangerous chemicals & corrosive substances

Is smoking allowed on the boat?

In all parts of the vessel, smoking is strictly prohibited!

Are animals allowed on the vessel?

We regret to inform you that animals on the Dreamcat Boat are not allowed.

Access to the ship denied?

Guests who check-in under the influence of drugs or intoxicants will be denied access to the ship.
Guests who show aggresive behavior at check-in will be denied access to the ship.

Children under 13 not accompanied by adults.
Children under 6 years. The minimum age for all tours is 6 years.

People who are significantly restricted in the movement.

A refund of the ticket is excluded in these cases.

Other questions & answers

Departs the ship on time?

DreamCat tries to keep the departure times according to the booking.
Please be at least 45 minutes before departure at Alona Beach on Panglao Island. If you are too late, unfortunately, you are not entitled to a refund.

The ship sails in any weather?

Safety first! During storms or rough seas, we canceled the tour for that day. The decision is up to the captain in consultation with the management.

Alternatively is also the possibility to take your tour on another day. Our management will discuss this with you.

Coming soon

Leave us your info
and we will get back to you.